Shipping Policy

Our Shipping Commitment

We are committed to providing a simple, reliable, and convenient shipping experience for every order.

All products available through our store include free shipping. We carefully process each order and work with shipping providers to ensure purchases are prepared and delivered efficiently.

Our standard order processing time is generally 1–3 business days, followed by an estimated delivery period of approximately 6–12 days.

Free Shipping

We provide free shipping on all products purchased through our online store.

The shipping cost is included as part of our commitment to providing a straightforward shopping experience, so customers do not need to pay an additional standard shipping charge at checkout.

Shipping availability and delivery arrangements may vary depending on the product and destination.

Order Processing

After an order has been successfully placed, our fulfillment team begins preparing the products for shipment.

Orders are generally processed within 1–3 business days.

During the processing period, we may verify order information, prepare products, complete packaging, and arrange shipment with the appropriate carrier.

Processing time does not include the transportation period after the order has been shipped.

Delivery Time

After an order has been shipped, delivery is generally expected to take approximately 6–12 days.

Delivery times are estimates and may vary depending on factors such as carrier operations, transportation conditions, destination processing, weather, peak shipping periods, and other circumstances beyond our direct control.

The estimated delivery period begins after the order has been shipped rather than when the order is initially placed.

Shipping Confirmation

Once your order has been shipped, shipping information may be provided through the email address associated with your order.

Shipping updates may include information such as shipment confirmation, tracking information, and available delivery status updates.

Tracking information may take some time to become active after a shipment has been handed over to the carrier.

Tracking Information

When tracking information is available, customers may use the provided tracking details to monitor the progress of their shipment.

Tracking updates are supplied by the shipping carrier and may not appear immediately after shipment.

In some cases, tracking information may remain unchanged for a period of time while the package is being transported between facilities.

If you have concerns about the status of your shipment, our customer service team can assist with reviewing the available order information.

Delivery Delays

We work to maintain efficient fulfillment and delivery, but some delays may occur during transportation.

Possible causes of delivery delays include:

• Carrier processing times

• Transportation disruptions

• Severe weather

• High shipping volumes

• Customs or destination processing

• Incorrect or incomplete delivery information

• Operational interruptions

• Other circumstances affecting transportation

When a shipment experiences an unexpected delay, customers may contact our customer service team for assistance.

We will review the available tracking and order information and provide appropriate support.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you notice that your shipping information is incorrect, please contact our customer service team as soon as possible.

We will review the order status and determine whether the information can still be updated.

Once an order has been processed or shipped, changes to the delivery information may no longer be possible.

Failed Delivery

If a carrier is unable to complete delivery due to incorrect information, an unavailable recipient, delivery restrictions, or another delivery-related issue, additional arrangements may be required.

Customers should monitor available tracking information and follow any instructions provided by the carrier.

If additional assistance is required, our customer service team can review the available order information and help determine the appropriate next steps.

Lost Shipments

Although we work with shipping providers to ensure orders are properly handled, packages may occasionally experience unexpected transportation issues.

If tracking information indicates that a shipment may be lost or the shipment has remained inactive for an extended period, please contact our customer service team.

We will review the available shipment information and work to determine the appropriate resolution.

Damaged Packages

We take care when preparing and packaging orders before shipment.

If a package arrives with visible damage or a product appears to have been damaged during transportation, please contact our customer service team as soon as possible.

Customers may be asked to provide photos of the package and product to help us review the situation.

After reviewing the available information, our team will assist with an appropriate solution.

Missing Items

If an order arrives and an expected item is missing, please contact our customer service team with the relevant order information.

Our team will review the order details and shipment information to determine whether the item was shipped separately or whether additional assistance is required.

Order Changes Before Shipment

If you need to make changes to an order before it is shipped, please contact our customer service team as soon as possible.

We will review the current processing status and determine whether the requested change can still be made.

Once an order has entered the shipping process, changes may no longer be possible.

Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed.

If the order has not yet entered fulfillment, our team may be able to assist with the cancellation request.

Once an order has been processed or shipped, cancellation may no longer be available. In this situation, the customer may need to follow the return process after delivery if the order is eligible for return.

Address and Delivery Responsibility

Customers should carefully review their shipping information before completing an order.

Accurate information helps prevent unnecessary delivery delays and failed delivery attempts.

If a package cannot be delivered because of incorrect or incomplete information provided during checkout, customers should contact our customer service team for assistance.

Delivery Estimates

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

Most orders follow the standard processing and delivery timeline, but actual transportation time may vary depending on circumstances affecting the shipment.

Our team will make reasonable efforts to support customers when unexpected shipping issues occur.

Returns Related to Shipping

If you need to return an eligible product after delivery, please contact our customer service team before sending the product back.

We provide a 60-day return period for eligible purchases.

For complete information regarding return eligibility, return procedures, and refunds, please refer to our Refund Policy.

Customer Support

Our customer service team is available to assist with shipping-related concerns, including order processing, shipment status, tracking information, delivery delays, damaged packages, missing items, and address-related issues.

When contacting us, please provide your order number and the email address associated with the order whenever possible.

Providing complete order information allows our team to locate the relevant shipment and provide assistance more efficiently.

For customer support, please visit our Contact Us page for the official contact information.

Our Shipping Promise

We understand that reliable delivery is an important part of the online shopping experience.

From order processing and careful packaging to shipment coordination and customer support, we work to make the entire delivery process as convenient and transparent as possible.

With free shipping on all products, 1–3 business days of standard processing, and an estimated delivery period of approximately 6–12 days, our goal is to provide a straightforward shopping experience from checkout to delivery.

Free Shipping. Careful Fulfillment. Reliable Delivery.